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Terms & conditions

Welcome to our website.

If you continue to browse and use this website to order goods, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sustainable & Salvaged relationship with you in relation to this website. These terms and conditions apply to all orders placed online and over the telephone.

All users of our website, including all services, media, and data available on it, (“Site”) is governed by these Terms and Conditions (“Site Terms”) and the following related



  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you or others provide to us. By using our Site, you acknowledge the existence of such processing and you warrant that all data provided by you is accurate. You also warrant that you have obtained the consent of all persons whose personal data you provide to us, for us to use that data to provide you and such other person with the requested product, service or information (for example, sharing listings using an invite a friend feature of the Site).

  • Our Cookie Policy, which sets out information about the cookies on our Site.

To make it easier for you to navigate these Site Terms, we have set them out in four sections


The Site is intended for users who are at least 18 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms and Conditions prior to you using the Site.



Please note that these terms and conditions do not affect your statutory rights.

Company Information is a site operated by Sustainable & Salvaged which is located in England. We sell sustainable eco furniture made to order and bespoke pieces.


Service Availability

Our site is intended for use by people within the UK and the rest of the world. For enquiries outside of the UK, please contact us through phone number +44 7806 703 073 or via email


The use of this website is subject to the following terms of use:              

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


  • All products and services are subject to availability and may be withdrawn at any time.

  • Finishes are applied to the exterior of our furniture and bed frames. Due to the nature of the finishes applied in conjunction with the nature of the wood used, the final finishes may vary from photos or swatches, especially in the case of reclaimed ranges (for which the uniqueness of the reclaimed wood used is part of its appeal).

  • Our sustainable eco furniture and bespoke pieces are handmade to order.

  • All literature descriptions and website content of our products are subject to modifications. We undergo continuous product development and reserve the right to amend the specifications of any products without prior notice in relation to future sales.

  • All wood species can react to sunlight exposure and changes in temperature and humidity.

  • All of our furniture can be custom made to your requirements, including adjustments to height, width and depth, as well as to the overall design (e.g. custom draw heights, double hanging in wardrobes, bespoke detailing, etc.), please enquire.


  • The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

  • Prices are liable to change at any time, but changes will not affect orders in respect of those which we have already sent to you with your order confirmation.

  • Our site contains a large number of products and options and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

  • We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation if the pricing error is obvious and unmistakable and could have reasonably been recognized as an incorrect price.


  • We request payment in full at the time of orders placed through the website.

  • Payment for all products must be by debit, credit card or PayPal. 

  • Unless otherwise agreed (see above), goods cannot be delivered until full payment has been received.



  • We do not offer a time-limited guarantee for our items of furniture but instead will fix any unexpected problems which may arise after the goods have been purchased for the expected and reasonable lifetime of a product. This does not include general wear and tear, damage or misuse.

  • The above guarantees are in addition to and do not affect your statutory rights.


Cancellations / Amendments

  • It is your responsibility to check that all the details on the order form are correct, including the exact specifications of the product and delivery details. Please also check your invoice/receipt.

  • Any customized, bespoke, or adjusted products are non-refundable and cannot be canceled.

  • If you have had your product delivered and have changed your mind please refer below to our Refunds and Returns policy.

  • Goods made to the consumer's own specifications are excluded from the cancellation rights unless there is found to be a fault or not to the correct specification to which it was ordered.



  • Delivery dates will be arranged and confirmed via a confirmation email and/or telephone.

  • Sustainable & Salvaged will endeavor to meet any agreed date and/or time for delivery, but, in any event, the time of delivery will not be of the essence.

  • Sustainable & Salvaged will not be liable for any delay in delivery, howsoever caused.

  • We reserve the right to charge a minimum of £50 delivery attempt fee if we have made a delivery attempt and the customer has not been present to accept at the agreed time and date and therefore the product has been sent back to the company. 

  • We request at least 3 working days’ notice if you wish to postpone your delivery date.

  • We use a third party delivery agent to ensure your goods are delivered efficiently and to the date requested, however in the unlikely event that goods have been delayed by unforeseen circumstances (such as snow, floods, etc.) the delivery company may not be able to make the delivery on the date requested.  In this event, we will aim to attempt the delivery at the earliest convenience and is beyond our physical control to meet the exact date requested.

  • If you have requested for your delivery to be left in a safe place we cannot be held responsible for any missing or damaged items.

  • It is expected that upon delivery you will sign to acknowledge receipt of your items ordered and that you accept there is no damage to the goods.  It is your responsibility to ensure all goods are delivered as ordered.

  • If goods are being sent via a third party (for example via a courier) and you are not in to receive your delivery this will be sent back to the courier depot for a maximum of three days before being returned to us. The courier should leave a calling card enabling you to rearrange delivery. After two failed delivery attempts this will be sent back to us and an additional delivery charge will be needed to re-send the product(s).

  • We reserve the right to charge a £50 redirection fee should you change the delivery address after being dispatched from our warehouse.

Refunds & Returns Policy

  • If you are not happy with your purchase for any reason or in the rare instance you have experienced any defects with the product(s) ordered, please contact us within 14 working days to see if we can resolve the issue.  We would normally endeavor to repair the item(s) to a satisfactory condition or, if necessary, organize a replacement. If however, you are still unsatisfied with the product and wish to return, the following terms will apply:

  • Returns must be notified to us in writing via email to or via our website returns form only if you have experienced any defects with the product(s) ordered.

  • You must notify of us your intention to return the product(s) within 14 working days of the initial delivery date only if you have experienced any defects with the product(s) ordered.

  • All items purchased from us must be unused and returned in their original packaging. We will need to know your order reference, the model name, and size of the model you are returning and the date of order.

  • Any shipping costs incurred will be refunded if the product is to be found defective as described and in accordance with the above.


If you change your mind after ordering via our website only

  • If you have simply changed your mind about any item(s) ordered solely through our online shop at, please note that all custom made items and bespoke products that are made to the customer's specific requirements and non-standard items we sell cannot be  returned back to us unless the goods are to be found faulty and not to the correct specification as to which they were ordered.

Third-Party Websites and Content

The Site may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content").

Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware of these Terms and Conditions no longer govern.

You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party.

You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party WebsitesHyperlinking to our Content

Our content


Unless otherwise indicated, the Site and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (Our Content) are owned or licensed to us and are protected by copyright and trademark laws. 

Except as expressly provided in these Terms and Conditions, no part of the Site, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. 

Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.  


You shall not (a) try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site; and/or (b) make for any purpose including error correction, any modifications, adaptions, additions or enhancements to the Site or Our Content, including the modification of the paper or digital copies you may have downloaded. 

We shall (a) prepare the Site and Our Content with reasonable skill and care and (b) use industry-standard virus detection software to try to block the uploading of content to the Site that contains viruses.  

The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.  

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that Our Content on the Site is accurate, complete or up to date.   

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.


 Intellectual Property

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us and are protected by copyright and trademark laws and various other intellectual property rights and international conventions.

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.

All products on our website, whether modified or not and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product


Registration and accounts

You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.

You must notify us in writing immediately if you become aware of any unauthorised use of your account. You must not use any other person’s account to access the website unless you have that person’s express permission to do so.

User IDs and passwords

If you register for an account with our website, we will provide you with / you will be asked to choose a user ID and password.

Your user ID must not be liable to mislead and must comply with the content rules, you must not use your account or user ID for or in connection with the impersonation of any person.   You must keep your password confidential. You must notify us in writing immediately if you become aware of any disclosure of your password.  You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.


Price Changes

We reserve the right to adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms and conditions, any price changes to your service will take effect following email notice to you.



 Warranties and Liability

We make every effort to ensure that our products are accurate, authoritative and fit for the use of our customers. However, we take no responsibility whatsoever for the suitability of the product, and we provide no warranties as to the function or use of the product, whether express, implied or statutory, including without limitation any warranties of merchantability or fitness for a particular purpose. You agree to indemnify us against all liabilities, claims, demands, expenses, actions, costs, damages, or loss arising out of your breach of these terms and conditions. Furthermore, we shall not be liable to you or any party for consequential, indirect, special or exemplary damages including but not limited to damages for loss of profits, business or anticipated benefits whether arising under tort, contract, negligence or otherwise whether or not foreseen, reasonably foreseeable or advised of the possibility of such damages.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. You take full responsibility and risk for making any decision based on the Content on our website. You hereby agree to irrevocably release and waive any claims you may have now or in the future against us and we take no responsibility or liability whatsoever for any loss, damage or injury that may arise from any person acting on any information, goods or services contained on or accessed through this website and all such liabilities are expressly disclaimed. 

Limitation of Liability 

This website is provided on an “as is” basis. While Sustainable & Salvaged has used its best endeavours to ensure that the information contained on and accessed through the website is correct and current at the time of publication, Sustainable & Salvaged does not accept responsibility for any error, omission or defect in the information. 

While we endeavour to maintain good quality data sources on our website, we make no representations or warranties of any kind, express or implied, about:

  • the completeness, accuracy or reliability of the Information you obtain from the use or purchase of our goods or services; or

  • Whether the goods or services provided on the website will be available on an uninterrupted, secure or error-free basis.

You agree that you must evaluate, and bear all risks associated with, your use of any information made available through or facilitated by the Website. You agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss or damage which may result from your use of our website, any goods or the Content supplied through the use of the services. For the sake of clarity, in no event will we be liable for any consequential, indirect, incidental or special damages of any kind including any damages for loss of revenue, profits, interruption of business, loss or use of data even if the possibility of such loss was made known to us. 

When your Statutory Rights apply, to the extent possible, our liability in respect of any claim is limited to, at our option:

  • The payment of the cost of having any goods or services supplied to you.

Our failure to exercise or enforce any right or provision of these Terms and Conditions will not constitute a waiver of such right or provision. 



You agree to indemnify and keep indemnified Sustainable & Salvaged, its affiliated companies and their officers, employees, agents and contractors (“those indemnified”) in respect of any claim, liability, loss, damage, cost (including legal cost) or expense which those indemnified may suffer or incur as a direct or indirect result of your wilful or negligent act or omission with respect to your use of the website (or any part of it) or the violation of these Terms and Conditions by you, or the infringement by you, of any intellectual property or other rights of any person or entity. 




These terms and conditions constitute the entire agreement and understanding between you and us for the supply of sustainable eco furniture and bespoke pieces made to order products and shall supersede any prior agreements whether made in writing, orally, implied or otherwise. The failure by us to exercise or enforce any right(s) under these terms and conditions shall not be deemed to be a waiver of any such right(s) or operate so as to bar the exercise or enforcement thereof at any time(s) thereafter, as a waiver of another or constitute a continuing waiver. You agree that monetary damages may not be a sufficient remedy for the damage which may accrue to us by reason of your breach of these terms and conditions, therefore we shall be entitled to seek injunctive relief to enforce the obligations contained herein. The unenforceability of any single provision within these terms and conditions shall not affect any other provision hereof.

Contacting Us

In order to resolve a complaint regarding the Services or to receive further information regarding the use of our Services, please contact us by email at or by post to: 

Sustainable & Salvaged

+44 7806 703 073

London United Kingdom



Last Updated: 12 November 2020  

Payment Methods

Payment Methods

- Credit / Debit Cards

- Offline Payments

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